Orders and Queries
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WHEN WILL MY ORDER ARRIVE?
All of our products are shipped from a U.S.-based warehouse to speed up delivery times.
- First, you will receive an order confirmation sent to the email you provided during checkout
- Next, you will receive your shipping and tracking number within 1-3 business days or less
- Finally, you will receive your product in 3-7 business days or less once the product is shipped
We want you to be more than satisfied with our ordering process and delivery times. If you ever have an issue receiving any of our products, please let us know immediately
Cyber Verse, LLC
Email: support@cyberverse.store
or see our Contact US page
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HOW CAN I TRACK MY ORDER?
Thank you for your order! You will receive your shipping and tracking number within 1-3 business days or less, sent to the email you provided during checkout.
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WHAT HAPPENS IF I DO NOT RECEIVE MY ORDER?
Oh! No! If you have not yet received your order please let us know immediately so we can resolve your issue as quickly as possible!
Cyber Verse, LLC
Email: support@cyberverse.store
or see our Contact US page
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REFUND / EXCHANGE POLICY
Refund/Exchange Policy:
If you are not happy, we are not happy! Customer satisfaction is our top priority, and we want you to be pleased with all of our products, including how we handle returns.
We have a 30-day return policy on most of our products unless otherwise stated on the product page.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You'll also need the receipt or proof of purchase.
Please note: Monogrammed, personalized, and special-order items are not eligible for return.
To start a return, you can log into your account and use our self-service option, or
Email: support@cyberverse.store
or use our Contact Us page
For additional information, please see our Refund Policy
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WHAT DO I DO IF I NEED MORE HELP?
We are here to help!
Please use our Contact US page or simply email us directly at support@cyberverse.store
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HOW DO I CREATE A CYBER VERSE ACCOUNT?
Must reside in the U.S.
Simply click the Profile Icon in the top right of the screen, follow the prompts to create your Cyber Verse account.
Thanks for the question, and welcome to Cyber Verse!
For additional assistance: Contact US
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OUR GUARANTEE!
At Cyber Verse, customer service is our Top Priority, which is why we offer
- Free shipping on all orders!
- A 30-day return policy. Not satisfied? Get your money back!
Please note: Very, very few of our items may be tagged "all sales final' or come with a 15-day refund policy and those items are the only exceptions. But they still include FREE SHIPPING! All of our products come with our personal Guarantee!
We are a customer-oriented business. We rely heavily on your feedback. if there is any assistance you need regarding our store, products, or policies, please let us know!
Please see our Refund and Return Policy for more details
Email: support@cyberverse.store
Thank you for the question!
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DO YOU SHIP INTERNATIONALLY?
Unfrotunately, we currently do not ship internationally. If you live in the continental U.S., then we sure do! Which would unfortunately exclude Hawaii, Alaska and Puerto Rico at this time. We are, however working to expand our reach into other regions outside of the U.S as well. If you would like to have our products delivered in your area or region, please let us know!
Email: support@cyberverse.store